Privacy Policy

How Miracle Delivery Services collects, uses and protects your personal data. Last updated October 12, 2026.

01Who we are

This website, miracleds.com, is run by MIRACLE DELIVERY SERVICES L.L.C, a company registered in Dubai, United Arab Emirates, with its office at Office 102, 62 Building, Abu Baker Al Siddique Road, Al Muteena, Deira, Dubai, UAE (“Miracle Delivery Services”, “we”, “us”).

This policy explains what personal data we collect through this website, why we collect it, how long we keep it and the choices you have. We handle personal data in line with the laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

02What we collect

When you contact us or book a delivery Your name, email address, phone number, company name (optional), the service you are interested in, how many riders or vehicles you need, and your message.

When you apply for a job Your name, email address and mobile number; the emirate you live in and your UAE visa status; your work experience, current or last job and employer; your driving licence; when you could start; your expected salary, languages and LinkedIn or portfolio link (if you give them); your CV and cover letter; and how you heard about us.

When you visit the website Like most websites, our hosting provider’s servers record technical information such as your IP address, browser type and the pages you visit, to keep the site working and secure. We use your IP address briefly to block spam and repeated form submissions.

Please don’t include sensitive information (for example health details, religion or bank details) in a message, CV or cover letter unless we ask for it.

03How we use it

  • To reply to your enquiry, quote for and arrange deliveries, and provide our rider and workforce services.
  • To assess job applications, contact applicants and arrange interviews.
  • To keep the website and our forms secure and free of spam and abuse.
  • To meet our legal obligations, for example tax, labour and licensing rules.

We process your data because you asked us to (for example by sending an enquiry or an application), because you gave your consent, because it is needed to enter into or perform a contract with you, because the law requires it, or for our legitimate business interests where these are not outweighed by your rights.

We do not sell your personal data, and we do not use it for automated decisions about you.

04Job applications

When you apply through our Careers page, your application and CV are sent to our recruitment inbox and stored securely in our website’s dashboard. Your CV is kept in a protected folder that cannot be opened from the internet; only authorised Miracle Delivery Services staff can view it.

  • We use your application only to assess you for the role you applied for, or for future roles if you ticked “Keep my CV on file”.
  • If we offer you a job, we will ask for further documents needed for employment in the UAE (for example your passport, visa and Emirates ID). These are handled under your employment terms, not through this website.
  • If we place you with a client, we share only what is needed for that placement, and we tell you first.
  • We never charge applicants fees for jobs, visas or interviews.

05Who we share it with

We share personal data only when needed, and only with:

  • service providers who help us run the business, such as our website host and email provider, under confidentiality obligations;
  • clients and delivery platforms, when this is needed to provide a service you asked for or to place a rider you have agreed to place;
  • government authorities, courts or regulators, when the law requires it;
  • professional advisers such as lawyers and auditors.

Some of our service providers may store data on servers outside the UAE. When that happens we use providers that protect personal data to a standard consistent with UAE law.

06How long we keep it

  • Enquiries and booking requests: up to 2 years after our last contact, unless they become part of a contract we must keep longer.
  • Job applications that are not successful: up to 6 months after the role is filled, or up to 12 months if you asked us to keep your CV on file.
  • Applications from people we hire become part of their employee file.
  • Server and security logs: kept by our hosting provider for a short period, normally no more than a few months.

When we no longer need your data, we delete it or make it anonymous.

07How we protect it

The website uses an encrypted (HTTPS) connection. Forms are protected against spam and forged submissions, uploaded CVs are checked and stored under random names in a folder that is blocked from public access, and only authorised staff with a password can see applications and enquiries. No system is completely secure, but we work to protect your data and will act quickly if something goes wrong.

08Your rights

Subject to UAE law, you can ask us to:

  • tell you what personal data we hold about you and give you a copy;
  • correct data that is wrong or incomplete;
  • delete your data, or stop or limit how we use it;
  • send your data to you or to another organisation in a common format;
  • withdraw your consent at any time (for example to us keeping your CV on file).

To make a request, email info@miracleds.com from the address you used with us, so we can confirm it’s you. We will reply within 30 days. If you are not satisfied with our answer, you can complain to the UAE Data Office.

09Cookies and similar technologies

This website does not use advertising or tracking cookies. It remembers your light or dark display choice in your own browser (local storage), and nothing about it is sent to us. If you log in to the website’s dashboard, WordPress sets the cookies it needs to keep you logged in.

Our map is provided by Google Maps. When the map loads, Google may set its own cookies and receive your IP address under Google’s privacy policy. If we add analytics in the future, we will update this policy first.

10Children

Our website and services are meant for businesses and for adults looking for work. We do not knowingly collect personal data from anyone under 18. If you believe a child has sent us their details, please contact us and we will delete them.

11Changes to this policy

We may update this policy when our services or the law change. The date at the top shows when it was last updated. Significant changes will be highlighted on this page.

12Contact us

For any question about this policy or your personal data, contact MIRACLE DELIVERY SERVICES L.L.C at Office 102, 62 Building, Abu Baker Al Siddique Road, Al Muteena, Deira, Dubai, UAE, by email at info@miracleds.com or by phone on +971 52 571 6568.